07-19-2019 05:46 AM
My scanner was working fine when all of a sudden it stopped and now the images come out this way. I have no idea why. What can I do?
07-21-2019 11:43 AM
@RafaelaHall, welcome to HP Support Community!
Update the printer firmware
HP regularly releases new printer firmware versions with product enhancements or issue fixes. Depending on your printer, apps on the printer control panel might also receive updates. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer. Refer to this link for help.
To isolate the issue further, let me know the following:
- Do you have the same issues while making copies too?
- Does the printer print fine?
- Did you make any changes to the printer recently?
Keep me posted for further assistance.
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