05-16-2017 06:54 PM
Please someone help I just got a new Officejet Pro 8720 and set up a new email address that is specifically for my printer/scanner so I can print and scan directly to the machine through the email address ending in "______ @hpeprint.com". When I try to use this HP email address as my outgoing email to be used when scanning to email, the system is asking me for the SMTP server and port number, however, I have no idea where to find that information. So, I have temporarily set up the scan to email function using my personal hotmail account (since I have the SMTP server info) but I don't want to keep it that way. Can anyone tell me how to find the SMTP server name and port number for these printer email addresses? Thanks!
05-17-2017 05:36 PM
Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 8720 printer. I understand that you are unable to use HP ePrint option on your HP Officejet 8720 printer and you have already done some preliminary troubleshooting.
Perform a hard reset on the printer.
- Remove the power cable from the printer when it is turned on.
- Remove all other cables you have connected any.
- Press and hold the printer power button for 60secs.
- Connect the power cable to the printer and directly to wall outlet.
- Turn on the printer.
- And click here and follow the steps to setup ePrint.
Let me know how it goes.
I am an HP Employee
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05-19-2017 07:02 AM
I have actaully been able to set up the e-scan option, but I had to use my personal email address ending in @hotmail.com. What I am trying to do is set up the e-scan so that when I scan a document into the feeder, it will email a PDF attachment to me, but I want it to say that the email is from the printer's own email ending in @hpeprint.com . In order for me to do that, I need the SMTP server and port number for the email address ending in @hpeprint.com. Do you know where I can find this information?
05-19-2017 02:26 PM
I see that you were interacting with @sandytechy20. I'd like to jump in with some instructions
Going through your post, I see that you are trying to setup the "Scan to email" feature using the HP ePrint email address. I am afraid that scanning to HP ePrint email address is not a viable option.
HP ePrint is a secure cloud-based service that lets you print from anywhere with an active Internet connection. This is but not used to Scan the documents because the HP printer ePrint address is simply programmed to print whatever is sent to the particular email address.
If you would like to save the scanned documents somewhere other than your personal email address, then I suggest using the Google drive account. This will save the scanned items to the google drive and you can access them from anywhere with the web access.
You can get the detailed instructions here: http://hp.care/2qGqlX3
Let me know if that helps!
Have a great day
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I am an HP Employee