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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-30-2020 10:18 AM

HP Recommended
Product: HP Office Jet 3830
Operating System: Microsoft Windows 10 in S Mode

Just finished hooking up NEW printer.  I can't seem to scan a document to email (or another location).  Can someone help me please, or I may have to return this printer - I scan a lot of documents to be emailed.  HELP 

1 REPLY 1

‎06-30-2020 10:32 AM

HP Recommended

@Moonlight2015 

 

Windows in S mode is pretty restricted - you know by now that you can only use applications that you download from the Windows store.

 

That said, we must assume that you are using the HP Smart for Windows Application as your printer software.

The application does support scan to Email using an email address you have added to Windows Mail.

Open the software > Scan > set up the document / settings > "Share" the scan

 

If you can tell us what you are doing / trying / attempting,

Provide some details on what is happening - not happening - errors,

We might be able to help you sort the issue.

 

Example

HP_Smart_W10_Start_Screen_1HP_Smart_W10_Start_Screen_1

 

 

HP Smart for Windows

HP Smart is an application available from the Windows Store.

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

HP Smart Tasks for Windows and HP Smart Mobile

 HP Printers - HP Smart: Use Smart Tasks

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 3830 All-in-One Printer series

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the assist.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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