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CatherineA
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New workaround found - Upgraded to Mac OS Catalina, now HPLaserJet Pro MFP MQ77dw does not scan

HPLaserJet Pro MFP MQ77dw
macOS 10.15 Catalina

Help - I just upgraded my desktop Mac to Catalina OS and now my HP Laser jet will not scan from flatbed, only automatic document feeder.  I am about to scan a large quantity of old family photos and need the flatbed scanner to work.  Are there any solutions?

Edit - here is the new workaround, thanks to Apple Tech  Support!

- Go to System Preferences and select Printers and Scanners

- Choose the HP printer

- Click on the Scan option

-  Click on Open Scanner

- Click Show Details to select image detection, DPI, colour, name of scanned document etc

- Choose destination for scan to be saved

SCAN

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New workaround found - Upgraded to Mac OS Catalina, now HPLaserJet Pro MFP MQ77dw does not scan

Hi,

Use Image Capture as a workaround, HP Easy Scan is not currently supported on Catalina:

https://support.hp.com/us-en/document/c06455960

 

You may set the Size as Bound Items, so it will crop multiple items from the Flatbed Glass.

 

Shlomi

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CatherineA
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New workaround found - Upgraded to Mac OS Catalina, now HPLaserJet Pro MFP MQ77dw does not scan

Thanks I am not sure that will not work for me, as I need to be able to adjust the DPI.    I am scanning  a large number of photos from family albums.  Do you know if Image Capture has this feature?

 

Very disappointed that HP is so slow updating its software.

Also very disappointed that it did not seem to email all its customers and tell  them not to upgrade to Catalina.   It has our emails!

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CatherineA
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New workaround found - Upgraded to Mac OS Catalina, now HPLaserJet Pro MFP MQ77dw does not scan

Hi, I just got off the phone to Apple Tech support and they gave me the following work around which suits  me better than Apple Image Capture and may work better for other users as well

- Go to System Preferences and select Printers and Scanners

- Choose the HP printer

- Click on the Scan option

-  Click on Open Scanner

- Click Show Details to select image detection, DPI, colour, name of scanned document etc

- Choose destination for scan to be saved

SCAN

 

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