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No "Black and White" option for HP Easy Scan on Mac

Deskjet 3510
macOS 10.15 Catalina

"Simple" issue... there is no option to choose "Black & White" as a "Mode" when scanning... only "Grayscale" and "Color". Editing Options after scanning doesn't offer anything as well.

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No "Black and White" option for HP Easy Scan on Mac

@JimR33 The new update seems to have fixed issues with the HP Easy scan:

Please update the MacOS as follows:

  1. Click the Apple menu, then click System Preferences.
  2. Click on Software Update.
  3. Download and install the latest version of MacOS 10.15 on 10.15.3
  4. Then, try scanning with HP Easy Scan.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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No "Black and White" option for HP Easy Scan on Mac

I am running 10.15.3. The problem is not corrected with this version.

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No "Black and White" option for HP Easy Scan on Mac

@JimR33

 

Please update HP Easy Scan using these steps - 

 

Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.

 

Checking for updates in HP Easy Scan

 

Also, try scanning using HP Smart app. Refer to this document for steps - HP Printers - Install and Use the HP Smart App (Mac)

 

If the issue still persists, try re-installing the printer driver - 

 

1.) Go to 123.hp.com/setup, and then click Download.

2.) After the software downloads, open HP Easy Start.

3.) Click File, and then select Uninstall HP Software... from the menu.

 

Select Uninstall HP Software...

 

4.) Read any warnings that display, and then click Continue.

5.) When prompted, type your administrator user name and password.

6.) HP Uninstaller removes all HP printer software previously installed.

7.) If you are reinstalling the HP printer software, click Set Up New Device, and then follow the instructions to install the printer with HP EasyStart.

 

Let me know how that goes 🙂 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day ahead.

Asmita
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I have tried every combination and permutation of HP Print/Scan drivers and EVERY one ONLY offers Color or Grayscale. The instructions on how to Uninstall are flawed, because the option to Uninstall is grayed out. Can you (from HP) verify and show me a screen shot where an HP Scan application for an HP Deskjet 3510 offers Color/Grayscale/Black & White as options? I have spent an inordinate amount of time trying option after option given flawed instructions. Please offer me a viable solution or simply tell me that I cannot scan in black and white with my new MacBook Air and my HP Deskjet 3510.

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No "Black and White" option for HP Easy Scan on Mac

Thanks for replying @JimR33

 

Have you tried the HP Smart app or the Image Capture? 

 

Please refer to this document - HP Printers - How to Scan (Mac)

Asmita
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The Image Capture application on my Mac did the trick! Thank you!

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Hi @JimR33

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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