Not able to scan from other pdf software

[W8ITC]

I am not able to scan from my pc using other pdf software.  Example if I open a pdf documents in Nuance Power PDF and want to scan another page to the document the scanner is not recognized by the software. I tried various other pdf software products and same result. I am able to scan using the HP tool but I need the scanner to be usable with other software.

[sandytechy20]

@W8ITC

Welcome to the HP support community.

Check Windows Image Acquisition settings

• 1. In Windows, search for and open View local services .

• 2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .

• 3. Look at the Status and Startup Type values.

  • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

    

  • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

    If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[W8ITC]

Did all that before I even decided to come to the forum and it's all correct.  Ran that doctor thing many times, no help. This HP device replaced my cannon device which had no problem with the same setup and software.  I went to the HP for the added option of fax but I haven't even got to testing that yet.  Don't understand why it will scan from the HP smart app but not through other loaded software, won't even see it as a device.

[sandytechy20]

@W8ITC

This might require remote access to the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[W8ITC]

Getting no where.  I tried your method and the steps you laid out it did not follow, show options was not a choice anywhere.  Everything I tried just kept taking me to that diagnostic tool which is no help.  How do I get to a real person for support?  This is totally ridiculous that you can not contact a support person.

[sandytechy20]

@W8ITC

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.