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Has anyone had the fax numbers/keys stop working? We can only type a 1 into the screen and not other numbers.
@Deb1001, Welcome to the HP Support Community!
Are you able to use all the other options on the touchscreen?
Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Hope this helps! Keep me posted.
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KUMAR0307 I am an HP Employee
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