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Office jet 3831 false cartridge jam

Hop OfficeJet 3831

Hi , my hip office jet 3831 is about 3 years old and was working perfectly . I didn’t use it for about 20 days. when I tried to use it shows  me “carriage jam” continuously from a week . It prints half page then shows this message. Even when there is nothing jammed inside. I tried to clean it properly but there was nothing. I tried to turn it off , plugs off .. turn on . It didn’t worth. 

Corona virus stop me to let kids out and printer make them free from homework. 

Please someone help me.

 

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Office jet 3831 false cartridge jam

@Jatti1

 

Welcome to the HP Support Community.

 

Have you tried inserting another set of cartridges?

 

Remove the cartridges, reset the Printer and the put the Printer back in. 

 

Also, let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


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Office jet 3831 false cartridge jam

Hi betty0610

I changed the cartridge and problem solved. My old cartridge was faulty even it was new. Anyway,

Thanks 👍appreciate your help.

 

 

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Office jet 3831 false cartridge jam

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


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