• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2012 10:27 AM

HP Recommended

Hi pcwizard;

I've done this before, and I downloaded the utility and did it again. Same result;

(1) Connectivity OK

(2) Device Manager OK

(3) Driver.....Right arrow points to the word driver and a box says "scanning". After about 1 to 2 minutes of watching this, this message finally appears, "the scanner is not responding". end of story.

 

Is it fatal?

Was this reply helpful? Yes No

‎05-18-2012 10:46 AM

HP Recommended

Hi rdhnick,

 

Try using the scrubber built into the CD or Download.

 

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80344-1&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

 

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80344-1&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎05-18-2012 12:29 PM

HP Recommended
Hi pcwizard; My HP 4500 came new a month ago but there was NO CD in the box?!? Is that something new? Sooooo, I have no choice but to try the latter. I'll let you know what happens.
Was this reply helpful? Yes No

‎05-18-2012 12:40 PM

HP Recommended

Hi rdhnick,

 

Follow the instructions below to uninstall and reinstall the printer.

 

  1. Download the following file from the link below

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80344-1&cc=us&dlc=en&lc=en&...

 

2. Double click on the downloaded file to extract it.

 

 

 1.JPG

 

 

 

3. Once the Install splash screen appears click Exit

4. Type %temp% in the run field or Search programs and files, and then press OK or Enter

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Navigate to the following location C:\DOCUME~1\pcwizard\LOCALS~1\Temp\7zS2FD8\util\cc​c

7. Run L4Uninstall.exe or .bat under the CCC folder

8. When the uninstall has completed restart the computer

9. Run Disk cleanup from Accessories\ System Tools

10. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

11. Double click on the downloaded file to reinstall the printer

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎05-19-2012 04:37 PM

HP Recommended

Hi pcwizard;

Finally had some time to try this. I downloaded the full feature file, but after I click EXIT from the splash screen, the file beginning with "7z...." is nowhere to be found. Nor is C:\DOCUME~.......

 

Don't know what to do? Also, I tried downloading the latest Adobe flash player using your link and It doesn't exist per the 404 message I get??

 

Not that I'm complaining but should this be so hard???? Thanks.

Was this reply helpful? Yes No

‎05-21-2012 06:29 AM

HP Recommended

Hi rdhnick,

 

4. Type %temp% in the Run (XP) or Search programs and files (Viste or Win 7), and then press OK or Enter

 

Download and update Adobe Flash player:

 

http://get.adobe.com/flashplayer/

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎05-22-2012 04:44 PM

HP Recommended

Hi pcwizard;

Can you wave your magic wand again?! I finally had some time to do all you suggested for the third time. Same result. The printer will not scan anything. Anything else in your magic bag?

Was this reply helpful? Yes No

‎05-23-2012 06:51 AM

HP Recommended

Hi rdhnick,

 

Can you still make a standalone copy from the printer control panel?

 

Are you able to scan using Microsoft Paint?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎05-23-2012 04:33 PM

HP Recommended

Hi pcwizard;

 

Yes, I can make a standalone copy.

I don't even use Microsoft Paint, so I don't know.

Was this reply helpful? Yes No

‎05-24-2012 06:32 AM

HP Recommended

Hi rdhnick,

 

I understand you don't normally use Microsoft Paint, but in order to help isolate this issue I need to know if you are able to scan using Paint. This will let me know if the Windows Image Acquistion is working or not.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.