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PW19804
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OfficeJet Pro 6975 Fax Confirmation Sheet Fails to Print

OfficeJet Pro 6975
Microsoft Windows 10 (64-bit)

OfficeJet Pro 9675:  Fax Confirmation Sheet Fails to print even though it is configured to print one.

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OfficeJet Pro 6975 Fax Confirmation Sheet Fails to Print

 

@PW19804

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I understand your printer isn't printing the fax confirmation sheet,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you ensured the Send and Receive under fax reports is ON?

 

While you respond to that, here's what you need to do:

Check the fax settings again, make sure that On (Send and Receive)  is select under fax reports

  • Touch (right arrow), and then touch Setup.
  • Touch Fax Setup, and then touch Fax Reports 

If that doesnt work, restore fax settings and re-configure fax
If the issue persists, you may need to perform the semi-reset as the last resort,

 

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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PW19804
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OfficeJet Pro 6975 Fax Confirmation Sheet Fails to Print

HP Printer Assistant

Fax

FAX Setup Wizard

                Step 1 (Country, Name, Fax Number, etc)

                Step 2: Voice/Internet Options

                Step 3:  Setup configuration (voice line/DSL/etc)

                Step 4:  Additional Options

                                “….like to print a confirmation after a fax is sent or received?”

                                                “Yes” is checked

                                                “Send Fax Only” is selected

                Step 5:  Summary

                                “Run Test” is selected.

                                                Didn’t work.  “….the number you have dialed is not in service”

                                                (That’s another issue … something amiss with the test number)

                                                Report says High Frequency noise detected.

                                “Save Only”

_______________________________________________________

Dashboard on the 6975

Fax

Setup

Reports

Fax Confirmation

                                “On (Fax Send)”  is selected

Preferences

                Dialing Prefix

                                “Off” is selected

________________________________________________________

Send Fax – no report is generated; shows up on history report, however

_________________________________________________________

 

Dashboard on the 6975

Fax

Setup

Preferences

Restore Settings

                “Are you sure …..?”

                                Yes

_________________________________________________________

Send Fax – Confirmation generated.

________________________________________________________

 

As you said, Riddle_Decipher, I just had to "restore fax settings."

Thanks!

Paul

 

 

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OfficeJet Pro 6975 Fax Confirmation Sheet Fails to Print

 

@PW19804

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee

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