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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-23-2019 09:28 PM - last edited on ‎05-23-2019 09:33 PM by Retired

HP Recommended

I have an HP Officejet 8630. After a review of many frustrated HP Consumers regarding the ADF Jam issues that actually involves many products. I did contact Technical Support. They were pleased to thank me for my concerns and helping me with my problem. As my warranty was out of date, Helping me and Pleasing to thank me for my concerns meant that they were kind to offer me the oppurtunity to Buy an Ugraded Printer, as the Printer can not be repaired. Thank the manufacturing country for one. But, thank HP for no longer producing quality products.

1 person had the same question
1 REPLY 1

‎06-14-2019 04:12 PM

HP Recommended

I had the same thing happen a couple of years ago to this same printer.  Unfortunately I made the mistake of believing the HP support agent and purchased the newer model.  For fun I kept the 8630 connected to see what would happen. Sure enough several weeks later another firmware update was installed and the printer worked fine until recently.  I chatted online with another hp support agent who appeared to be walking me through the basic knowledge documents. I kept asking about the firmware upgrade and was told it was a hardware issue and could not possibly be due to a firmware update.  Also asked to be sent to a supervisor and was told that was not possible.  My guess is that in another few weeks the error will clear again once no gets it figured out again.  

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