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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-13-2018 09:48 PM

HP Recommended
Product: OfficeJet Pro8710
Operating System: Microsoft Windows 10 (64-bit)

I bought the Pro8710 because in the shop they demonstrated that I could scan a document into a searchable file format (i.e. the ability to search for a key word in the document that has been scanned).

 

Having installed the HP Smart app, the only formats that the scannor seems to support is PDF/JPG, neither or which will work for me.

 

Please advise how I can solve this?

 

Many thanks

7 people had the same question
2 REPLIES 2

‎07-14-2018 02:13 AM

HP Recommended

Hi,

OCR functionality is provided as part of the HP Full Feature software, not by HP Smart.

 

Follow the following utility which will download the full feature software for your printer, then be sure to follow the steps on screen to install the software:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Shlomi



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3 people found this reply helpful
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‎08-23-2019 03:41 AM

HP Recommended

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

This utility wouldn't download because apparently I don't have permission to access it

2 people found this reply helpful
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