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N4449Y
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Message 1 of 11
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Officeet Pro 8620 all in one scan problems

Office Jet Pro 8620 all in one
Microsoft Windows 10 (32-bit)

My Officejet Pro 8620 all in one printer is connected to my wireless network.  It prints well as the default printer - but the printer does not recognize my laptop in the scam mode.

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HP Support Agent
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Message 2 of 11
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Officeet Pro 8620 all in one scan problems

@N4449Y

 

Welcome to HP support community.

 

Check Windows Image Acquisition settings

  1. In Windows, search for and open View local services.

  2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

  3. Look at the Status and Startup Type values.

    • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

      Making sure WIA Status is Running and Startup Type is Automatic

    • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

      If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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N4449Y
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Message 3 of 11
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Officeet Pro 8620 all in one scan problems

I checked the local services and found the WIA configured as it should be.  Wat's next?

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HP Support Agent
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Message 4 of 11
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Officeet Pro 8620 all in one scan problems

@N4449Y

 

This might require remote access of your computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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N4449Y
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Message 5 of 11
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Officeet Pro 8620 all in one scan problems

This may help.  I deleted all previous HP software and devices.  Then downloaded the recommended software and drivers (full suite, not the basic).  The basic set was then downloaded - which I assume does not have the scan or fax capability.  So now I'M in the print only mode.  I also tried to download the software onto my laptop was unable to do so.

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N4449Y
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Message 6 of 11
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Officeet Pro 8620 all in one scan problems

I am out of warrantee and still cannot get the software to download correctly.

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HP Support Agent
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Message 7 of 11
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Officeet Pro 8620 all in one scan problems

@N4449Y

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver.

Here is the link to download driver:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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N4449Y
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Message 8 of 11
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Officeet Pro 8620 all in one scan problems

It did not work.  I'll try again just to make sure I got all the steps in the right order.

 

When I got to the download software and drivers step, I tried to download the recommended full set, but it downloaded as the basic set.  I have repeated this several times and get the same results.  Any ideas?

 

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HP Support Agent
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Message 9 of 11
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Officeet Pro 8620 all in one scan problems

 @N4449Y

 

This might require remote access of your computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

  

 

Sandytechy20
I am an HP Employee

Reply
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N4449Y
Level 1
7 5 0 0
Message 10 of 11
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Officeet Pro 8620 all in one scan problems

My warrantee is expired.  I don't have access to this kind of help.

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