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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-29-2016 08:24 AM

HP Recommended
Product: Officejet 6500 E709a
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

 

I have a HP Officejet 6500 E709a. My computer runs the Windows 10 Pro x64 operating system, and I have the latest software/drivers installed as downloaded from the HP website. When trying to scan through the HP Solution Center, I click the 'scan document' button that is in the software. After clicking, a small box pops up that says 'HP Scanning', but it only stays up for ~2 seconds before closing, after which nothing ever happens. It is supposed to pop up a settings window that allows me to set my scan settings and scan but, as I said, that never happens.

 

Thank you all in advance for any and all help.

 

Cole

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2016 08:47 AM

HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know.

View solution in original post

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2 REPLIES 2

‎08-29-2016 08:47 AM

HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know.

Was this reply helpful? Yes No

‎08-31-2016 09:40 AM

HP Recommended

Hi sabretooth04,

 

Thank you for the help. I loaded that HP Scan Extended program on to the PC and now we are able to scan through it and everything is working well.

 

Cole

Was this reply helpful? Yes No
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