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rickap7
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Message 1 of 2
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Officejet 6700 scanner bed not a option

Officejet 6700
macOS 10.15 Catalina

Trying to scan and get the following message

"No items were detected in the Automatic Document Feeder. Please place your originals into the Automatic Document Feeder and start the scan again."  Trying to scan from bed open top put paper in doesn't recognize the scanning bed? Any ideas why it will only scan from doc feeder(fax input)

Was working now no

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Officejet 6700 scanner bed not a option

Hi @rickap7

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

HP Easy Scan is currently not fully compatible with macOS Catalina and we'd suggest you use the image capture. We're actively working to restore complete functionality. You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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