cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
13 8 0 1
Message 1 of 10
345
Flag Post

Officejet 6830 Scan to Windows 10 Home Computer

HP Recommended
Officejet Pro 6835
Microsoft Windows 10 (64-bit)

We have reinstalled this printer a number of times after doing a complete uninstall.

The printer is wired to the network / Ethernet and has a static IP address.

A few things happen:

If we try to include connecting the printer / installing to the Devices and Printers from within the HP Full install software, if we select Wired connection, the printer is not found it seems.  The process goes on for a long time and finally quits.

Yet, the printer can be pinged, accessed witha browser, etc.

If we do the software install and select "connect to the printer later":

- If we use TCP/IP with no Automatic, as we usually do, then the printer installs with no Scan items in the Printer Properties menu.  

- If we use the automated install, it ends up with a WSD connection and the Scan items appear in the Printer Properties menu.  

 

 If we open the HP Officejet Pro 6830 Printer Assistant, the second icon reads "Print" whereas I find examples that read "Print, Scan & Fax".  This suggests that the Scan software isn't installed.

 

Perhaps I should be asking:

"How can I install the HP scan software reliably?"

(we have turned off Windows Fax and Scan in case it was interfering or taking over).

 

9 REPLIES 9
Highlighted
HP Support Agent
HP Support Agent
21,745 21,646 1,197 1,291
Message 2 of 10
Flag Post
HP Recommended

@fred3

 

Welcome to HP forums.

 

Restore the printer to the original network settings

1. From the printer control panel, touch Setup.

2. Touch Network Setup.

3. Touch Restore Network Settings.

4. A message appears stating that the network defaults will be restored. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

 

Set up the printer on your wireless network

1. From the printer control panel, touch Setup.

2. Touch Network Setup.

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard.

5. Follow the display instructions to complete the setup.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the printer driver.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Highlighted
Author
Level 1
13 8 0 1
Message 3 of 10
Flag Post
HP Recommended

Thank you for the instructions.  I will follow them.

But, I should tell you first:

I've done most of these things .. almost all of them.

When I go to remove the driver package, I get an error message that hpvyt14.inf could not be removed and I'm stuck at that point.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
21,745 21,646 1,197 1,291
Message 4 of 10
Flag Post
HP Recommended

@fred3

 

Try the missed steps from the above post and let me know the outcome.

I will be more than glad to assist you.

 

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Highlighted
Author
Level 1
13 8 0 1
Message 5 of 10
Flag Post
HP Recommended

I"m sorry, I don't know what you mean....

Not being able to remove hpvyt14.inf  seems significant.

How to make that happen?

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
21,745 21,646 1,197 1,291
Message 6 of 10
Flag Post
HP Recommended

@fred3

 

Watch this YouTube video to uninstall the printer software.

You can also refer this document for more steps.

 

 

Download and install printer full feature driver

Click here to download the printer driver.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

 

Sandytechy20
I am an HP Employee

0 Kudos
Highlighted
Author
Level 1
13 8 0 1
Message 7 of 10
Flag Post
HP Recommended

I'm sorry, I'm afraid I gave the wrong impression.

When I said:

"I've done most of these things .. almost all of them".

I meant that I'd done all of them but not fully successfully.

The steps

  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.

were not completely successful in that the result reports that hpvyt14.inf could not be removed.

So, I cannot do any "missing steps" as it appears removing hpvyt14.inf is outside of my control .. at least until I learn how to make that happen.

I should add that once this is done, there is no way to repeat it UNTIL one reinstalls the printer and tries again!!  It is no longer on the Drivers list,,,,

 

I hope this is clearer.

 

Thanks for sticking with me on this pesky issue!

:

 

 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
21,745 21,646 1,197 1,291
Message 8 of 10
Flag Post
HP Recommended

 

@fred3

 

I request you to talk to HP support for further assistance.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Highlighted
Author
Level 1
13 8 0 1
Message 9 of 10
Flag Post
HP Recommended

OK.  Thank you!

 

I found another thread where the recommended approach was to use RevoUninstaller on hpvyt14.inf.   I use RevoUninstaller quite a bit and am wondering how one removes *printers* using it?  I haven't tried yet but am wondering what one points it toward?  I don't see printers on the Uninstall list....

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
21,745 21,646 1,197 1,291
Message 10 of 10
Flag Post
HP Recommended

@fred3

 

Try installing the printer with Windows built-in driver.

Here is the document for the steps to install:- Click here

 

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation