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‎10-06-2020 02:46 PM

HP Recommended
Product: Officejet Pro 9018
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased an Officejet Pro 9018 All-In-One printer. It is installed on a Windows 10 Pro (64-bit) PC. The specifications say that the maximum scan resolution is 1200x1200 ppi.

 

I'm using the Scan shortcut that was installed on my desktop by the setup program and the highest resolution I can choose is 300 ppi. (screenshot attached) How can I get 600 or 1200 ppi to scan some photos?

 

Thanks.

2020-10-06 16_25_17-HP Scan - HP OfficeJet Pro 9010 series (NET).png

Walter in Davie, FL
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-06-2020 03:42 PM

HP Recommended

@Walter_in_Davie 

 

Apologies for jumping in unannounced.

 

That's fine Walter - try the following:

Rather than leave the Main menu Source to "Document Feeder If loaded", select the flatbed / glass

Next, in More > Image > Select the desired settings

 

Check for any difference...

 

Example

9025_HP_Scan_menu_JPEG_19025_HP_Scan_menu_JPEG_19025_HP_Scan_Menu_JPEG_More_Image_19025_HP_Scan_Menu_JPEG_More_Image_1

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

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5 REPLIES 5

‎10-06-2020 02:56 PM

HP Recommended

@Walter_in_Davie 

 

Please scan directly from the glass area, you can't change DPI over 300dpi when using ADF.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-06-2020 03:05 PM

HP Recommended

I am NOT using the ADF!!

Walter in Davie, FL
Was this reply helpful? Yes No

‎10-06-2020 03:42 PM

HP Recommended

@Walter_in_Davie 

 

Apologies for jumping in unannounced.

 

That's fine Walter - try the following:

Rather than leave the Main menu Source to "Document Feeder If loaded", select the flatbed / glass

Next, in More > Image > Select the desired settings

 

Check for any difference...

 

Example

9025_HP_Scan_menu_JPEG_19025_HP_Scan_menu_JPEG_19025_HP_Scan_Menu_JPEG_More_Image_19025_HP_Scan_Menu_JPEG_More_Image_1

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎10-06-2020 04:02 PM

HP Recommended

Thank you Dragon-Fur! Your help solved my problem. I guess I was fooled by the "Document Feeder If loaded" setting. I can see now that there are more options available when set to "Flatbed". I suppose that I can create a new shortcut for those times when I may want to use the ADF.

Thanks again for your help!

Walter in Davie, FL
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‎10-06-2020 04:20 PM

HP Recommended

@Walter_in_Davie 

 

You are welcome.

 

You are not the first one to miss this.  

 

Call it one of the subtle details that bite when we are not looking.

 

Stay Safe.

 

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HP OfficeJet Pro 9018 All-in-One Printer 

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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