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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-26-2020 08:31 AM

HP Recommended
Product: Officejet 6830
Operating System: Other

My All In One Printer stop scanning all of a sudden.  The paper loader that pulls the paper to the printer so it can scan is not working.  The screen keeps displaying the message "Preparing Scanning" but nothing happens.  I also tried scanning using the glass and not the paper feeder and it doesn't work either.  Printer is up to date in software/drivers.  It is not connected to the computer as it is wireless and always use email as scanning option.  Is it time for a new one?  😞

 

Thanks!

3 REPLIES 3

‎02-28-2020 06:01 PM

HP Recommended

@Melp15

 

Welcome to HP support community.

 

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

You can also refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎02-29-2020 09:33 PM

HP Recommended

Thanks for the response.  I tried that several times and did not work.  I ended buying a new printer.

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‎03-01-2020 05:45 PM

HP Recommended

I understand. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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