cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 4
165
Flag Post
HP Recommended

Officejet Pro 6830 Scanner not loading paper

Officejet 6830
Other

My All In One Printer stop scanning all of a sudden.  The paper loader that pulls the paper to the printer so it can scan is not working.  The screen keeps displaying the message "Preparing Scanning" but nothing happens.  I also tried scanning using the glass and not the paper feeder and it doesn't work either.  Printer is up to date in software/drivers.  It is not connected to the computer as it is wireless and always use email as scanning option.  Is it time for a new one?  😞

 

Thanks!

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
19,312 19,215 1,099 1,186
Message 2 of 4
104
Flag Post
HP Recommended

Officejet Pro 6830 Scanner not loading paper

@Melp15

 

Welcome to HP support community.

 

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

You can also refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
73
Flag Post
HP Recommended

Officejet Pro 6830 Scanner not loading paper

Thanks for the response.  I tried that several times and did not work.  I ended buying a new printer.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
7,083 7,068 375 282
Message 4 of 4
42
Flag Post
HP Recommended

Officejet Pro 6830 Scanner not loading paper

I understand. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation