cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 2 0 0
Message 1 of 5
259
Flag Post

Solved!

Officejet Pro 6978 Scanner Question using HP Scan

HP Recommended
Officejet Pro 6978
Microsoft Windows 10 (64-bit)

How can I save my scanner settings in HP Scan? Every time I use HP Scan I have to reset all my settings to my preference. When I close the app and re-open it everything is back to the default settings again. The OLD HP Scan saved my settings but this new one does not.

 

Thanks,

LCField 

4 REPLIES 4
Highlighted
Level 15
Level 15
27,591 27,351 2,420 8,913
Message 2 of 5
Flag Post
HP Recommended

 

 

@LCField

 

What the setup looks like depends on the version of Printer Software.

 

The following example may be similar to your setup.

 

  • Open HP Scan
  • Select type of scan
  • Adjust settings 
  • Click Create New Scan Shortcut
  • Enter a name of the new shortcut
  • Click Create
  • Click Scan when ready

 

HP_8740_Scan_Shortcut_1HP_8740_Scan_Shortcut_1  

 

Edits -- 10 p.m.

I JUST realized I had jumped in on @sabretooth04 - Sorry about that.

Bowing out now.

 

 

 

Thank you for participating in the HP Community Forum.

 

 

 

 

 

 

Dragon-Fur

0 Kudos
Highlighted
Author
New member
5 2 0 0
Message 3 of 5
Flag Post
HP Recommended

This is what I have been doing, but it does NOT save my settings on the MORE section of the app. I want it to save as an image with 300 dpi but it always resorts back to the default SCAN settings instead of saving as IMAGE with 300 dpi

0 Kudos
Highlighted
Level 14
21,074 20,455 1,540 3,483
Message 4 of 5
Flag Post
HP Recommended

I have the exact same printer running Win 10 64 bit.

 

I just did exactly what you said and it saved just fine under a new shortcut.  Closed and reopened and the same settings were there.

 
 
 
0 Kudos
Highlighted
Author
New member
5 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Wow! Thats fantastic! Now you see my problem... Mine does'nt! Thats why I'm asking for help. I obviouslly have something that is causing my HP Scan app to not save my settings. Dont know what to do to rectify the problem. I've saved and re-opened and the settings are always back to default. Very puzzeling!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation