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‎06-02-2012 08:56 AM

HP Recommended

I recently purchased the Officejet Pro 8600 and fax sending function works fine but it will not receice. Any thoughts why?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-04-2012 08:49 AM - last edited on ‎04-19-2016 10:08 AM by HP Administrator

HP Recommended

Hi Sheckaman,

 

Follow the steps in the document below.

 

http://support.hp.com/us-en/document/c02891758

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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8 REPLIES 8

‎06-04-2012 08:49 AM - last edited on ‎04-19-2016 10:08 AM by HP Administrator

HP Recommended

Hi Sheckaman,

 

Follow the steps in the document below.

 

http://support.hp.com/us-en/document/c02891758

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎06-04-2012 11:17 AM

HP Recommended

I tried all of the solutions listed on the document, still with no success but found a link for HP to diagnose problem and it turned out to be my firewall settings were too high. Thank you for your help!!

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‎06-04-2012 11:26 AM

HP Recommended

Hi Sheckaman,

 

Glad to hear the issue has been resolved. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎10-27-2013 11:18 PM

HP Recommended

Any feedback will be much appreciated. Thanks.

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‎10-28-2013 07:02 AM

HP Recommended

Hi tedcrespo,

 

Please provide additional details.

1. Problem Description
2. Printer Model
3. Operating System (including service pack revision)
4. Connection Method - USB, Hardwired LAN, Wireless?
5. Error messages - on printer screen and/or computer, any blinking light patterns.

http://h30434.www3.hp.com/t5/Other-Printing-Questions/Want-Good-Answers-Ask-Good-Questions/m-p/2094

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎01-21-2014 10:41 AM

HP Recommended

Thanks.  I did try all of the optons except using a DSL filter.  I did not have one previously, and the fax worked for almost a year.  Not sure if getting one now will fix it but can try.

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‎07-20-2016 01:57 PM

HP Recommended

I jumped right to Solution four in the linked document, because it was easier to do then any of the other soluions there. It worked and now it senses incoming faxes again. This seems another instance of "first, try a reboot".

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‎07-20-2016 02:00 PM

HP Recommended

Hi!

I have closed this thread to help keep the comments timely. If you have more to add, please start a new thread. Click here if you want to learn more about how to start a new conversation/thread.

Please post in a new thread for better exposure. It may also be helpful if you posted a few more details about your computer/printer and your issues.

1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

If you have any other questions about forum posting, please feel free to send me a private message!

Thank you!"

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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