• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Officejet Pro 8625

When I scan through the top feeder I end up with a line in the middle of my scanned document. I have cleaned the parts as instructed by the support video and I am still having this issue. This does not occur with making copies through the top feeder or with scanning documents via the glass.  Suggestions??

3 REPLIES 3
HP Recommended

@mavinal12

 

Welcome to the HP Support Community!

  • Which OS is installed on your computer?
  • Which application do you use to scan?
  • Follow step 4 from this document

If the copy works fine from the feeder and not scan, it is a possible driver issue.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

HP Recommended

Hi I have already tried step 4 that you have suggested and it is still not working.  I am using Windows OS and I use HP Smart Application when i am scanning. Do you have any further reccomendations?

HP Recommended

@mavinal12

 

Welcome to the HP Support Community!

 

Step 1: Run the HP Diagnostic tool to fix scan quality issues.

Click here to download HP Print and Scan Doctor

Once downloaded, make sure to run the file > Fix scanning

 

Step 2: Re-install HP Smart app

  1. In Windows, search for and open Apps & features.
  2. Click HP Smart in the list of apps, and then click Uninstall.
  3. Click here to re-install HP Smart app

Step 3: Use HP Full featured driver to scan

First, Clean uninstall Pre-installed HP drivers

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Click here to download HP Full-featured driver

Note: Choose the right version of the Operating system you are using. Once downloaded, run the file to start the installation.

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.