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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Officejet Pro 8600+ (N911g)
Microsoft Windows 10 (64-bit)

My Officejet stopped sending faxes, for no apparent reason. When I print to the fax-printer, everthing seems to proceed as normal (selecting fax number, adding cover page). After I hit send, nothing happens. I've run the Fax Test Report, and I get all "PASS". When I go to the HP Printer Assistant > Manage Fax Settings > Fax History, it shows the faxes I sucessfuly sent last month, but nothing about any of the recent (unsuccessful) faxes I've attempted in the past few days. I tired restting the printer (unplugging and replugging), but that doesn't help. Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

In printers, I noticed a "phantom" printer: HPC1A025 (HP Officejet Pro 8600). I removed it and was then able to fax again! (I mean that I can now use the "HP OJ Pro 8600+ Fax" printer to "print" my PDF documents again.) Problem is gone!

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2 REPLIES 2
HP Recommended

Update: I find I can send a fax if I use "Send a Fax" from the HP Printer Assistant (and it then appears in the Fax History). This is inconvenient, as to send a PDF file, I have to print it first and the scan it.

HP Recommended

In printers, I noticed a "phantom" printer: HPC1A025 (HP Officejet Pro 8600). I removed it and was then able to fax again! (I mean that I can now use the "HP OJ Pro 8600+ Fax" printer to "print" my PDF documents again.) Problem is gone!

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