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Offline for Scan

HP Recommended
HP Office Jet 3830
Microsoft Windows 10 (64-bit)
I have loaded and run the latest HP Print and Scan Doctor 5.0.7 and succesfully printed test pages. But when I open my HP Smart software and try to scan it lists my printer as OFFLINE.
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@bmontgomery746

 

Welcome to the HP support community.

 

Assign a manual IP address and that should fix the issue.

A Network Configuration Page lists important network settings such as network status and the printer IP address.

  1. From the Home screen, touch (Wireless) and then touch Settings.

  2.  Touch Print Reports. and then touch Network configuration Page or Wireless Test Report

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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