On an HP8710, on scan to email, how do you remove an old email address from the printer screen

[JA51]

I am able to scan to email using an updated username and password and now want to delete the old one. The old one has an icon with three people on it.  

[The_Fossette]

@JA51,

Welcome to the HP Support Community!

I reviewed your post and I understand that you want to change the scan to the email address on the printer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c02940150

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[JA51]

No, maybe I wasn't clear.

Regarding Scan to email, what I want to do is remove an old email address from the printer screen. I want to remove the email address that shows three people. Thanks  

[B_Will]

The 3 person icon is a group email.

Log into the printer EWS, click on scan, then scan to email.

Delete them there.

[JA51]

Hi, I don't see where I can delete it. Where is the delete section. Also, I forgot my password. How can I retrieve it..Thanks

[The_Fossette]

@JA51,

Follow the steps in the below video and check if it helps.

https://www.youtube.com/watch?v=hOlw8-tjTHs

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!