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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-25-2020 08:17 AM

HP Recommended
Product: Color LaserJet Pro MFP M18fw
Operating System: macOS 10.15 Catalina

I am using HP smart and 5 days ago I hade the option 1200 dpi when I was scanning a photo. Today the best option is 300 dpi. I have uninstalled HP smart but the same options are showed.

1 REPLY 1

‎02-27-2020 06:04 PM

HP Recommended

@Alla23

 

I have gone through your Post and I understand your concerns

 

Please ensure your Mac and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT2015

 

If possible send me a picture of the options you get when selecting the DPI

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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