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Flag Post

PRINTER WON'T AUTOMATICALLY ACCEPT FAXES

HP Recommended
HP ALL IN ONE OFFICE JET PRINTER ENVY 7855
Microsoft Windows 10 (64-bit)

I am unable to receive faxes unless I am right there to hit the "ACCEPT" button. I have phone line through cable company. It is an independent line nothing else connected to it. It is a dedicated phone line for FAXING ONLY. Printer is setup to answer on second ring and the phone cord is connected in the router/modem in slot "TEL LINE 1" 

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HP Support Agent
HP Support Agent
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HP Recommended

@CTDIX, Welcome to HP Support Community!

 

Follow the steps below-

 

Click on Fax > Setup > Proferences.

 

Ensure the Auto Answer option is set as On.

Also, ensure the Distinctive Ring option is set as All Rings and then check for any difference.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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