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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-01-2019 10:15 AM

HP Recommended
Product: Officejet Pro 8600 Plus
Operating System: macOS 10.15 Catalina

I tried to scan a check and it is now stuck inside the rollers. of the automatic document feeder.

I don't know how to release the pressure on the rollers to eases the paper out.

2 people had the same question
1 REPLY 1

‎12-04-2019 09:30 AM

HP Recommended

@designerlady, Welcome to the HP Support Community!

 

The automatic document feeder cannot pick cheques. You may use the flatbed scanner to scan cheques. Since it is jammed, try the troubleshooting steps mentioned in this document to clear the same.

 

To check the Paper-handling specifications of the printer, click here

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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