cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 6
315
Flag Post

Solved!

Photo Tray Problem Eny 5660

HP Recommended
HP ENVY 5660
Microsoft Windows 10 in S Mode

Error message appears photo tray is blocked. Need to adjust tray. Everytime I think I have adjusted the error is still there.

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
11,137 11,123 611 450
Message 2 of 6
Flag Post
HP Recommended

@Nejoki

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

  1. Make sure the printer is positioned on a flat surface.

  2. Push in the output tray extender.

  3. Pull out the input tray, but do not remove it.

    Image: Pull out input tray

  4. Remove the output tray.

    Image: Remove the output tray

  5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

    Image: Photo tray properly functioning

    Image: Tabs outside and inside guide rails

    If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

    The photo tray should move freely with no resistance.

  6. Reinstall the output tray, and then make sure the edges line up with the input tray.

    Image: Line up the edges

  7. Try to print.

  8. If the error persists, try printing or copying a document with the output tray removed.

    If the error only happens with the output tray installed, the output tray might need to be replaced.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
Highlighted
Level 1
4 3 0 2
Message 3 of 6
Flag Post
HP Recommended

I went through this identical same process here:

Re: Photo Tray blocked on Envy 5660 printer - HP Support Community - 7050342

 

In the end, my Envy 5660 goes right back to the default error "Photo Tray Blocked", but it is not blocked. The tray is not binding and nothing is blocking it. With this error code active, the printer is totally non-functioning and will not allow any scanning, emailing, or any other function.

HP, there has to be a resolution.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
30,154 30,104 2,496 3,766
Message 4 of 6
Flag Post
HP Recommended

@BobG9 I suggest you upgrade the printer firmware using the steps in this link: click here for details, followed by the steps to perform a hard reset mentioned below:

  • Turn the printer on, if it is not already on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • NOTE: 
  • HP recommends connecting the printer power cord directly to the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.

Wait until the printer is idle and silent before you proceed.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

0 Kudos
Highlighted
Level 1
4 3 0 2
Message 5 of 6
Flag Post
HP Recommended

Thank you for the additional suggestion. My printer was already set to Auto Updates but I performed the Printer Maintenance / Update the Printer and received the message:

"The most current updates have already been installed. No new updates are available at this time".

I had unplugged this printer and set it aside when the error continued to block me from using the printer. Ironically, when I plugged the printer back in this morning to perform your update suggestion, the error message has not returned. Not sure why but will accept the fact that the printer is back working. 👌

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
30,154 30,104 2,496 3,766
Message 6 of 6
Flag Post
HP Recommended

@BobG9 The unplugging and re-plugging of the printer cords, releases the excessive static causing such issues, and that's the reason its working now,

that said, I'm glad it works fine, now and if you ever need anything else, feel free to write to us anytime.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation