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helppleh
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Photosmart 5520 Scan

Photosmart 5520
macOS 10.13 High Sierra

HP Photosmart 5520

When scanning photos, selecting a resolution above 300 ppi results in separate images of different small parts of the photo, rather than a single image of the whole photo. Why is that ?

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HP Support Agent
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@helppleh, Welcome to HP Support Community!

 

I understand your scans are coming out as separated images when a higher resolution is selected. To provide you with an accurate solution, I would like to know the following-

 

Which application are you trying to scan from?

Could you share the sample of the document scanned at a higher resolution?

Is it the first time you are facing such an issue?

 

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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helppleh
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Hi,

Many thanks for your reply.

I have installed updates a few days ago.

I am putting a photo print on the scanner bed, to scan to my desktop.

In HP Utility I enable 'Scan to Computer'. In 'Edit Scan Tasks' highlight 'Photo (JPEG)', and in 'Edit' select 'Photos, Graphics, Etc'  in 'Presets'; 'JPEG' in 'Output Type'; and 'Desktop' in 'Scan To'.

In 'Show Details' from the dropdown menus for each item the following are preselected :

'Picture' in 'Type'; 'Source' is greyed off, but flatbed is showing; 'Portrait' in 'Orientation'; 'Color' in 'Mode'; '200ppi' in 'Resolution'; 'Item Bounds' in 'Crop To'; 'Optimize for scanning speed' in 'More Options'.

 

When I click on 'Test' in 'Utility' or 'Scan' in 'Easy Scan' the photo is sent to my desktop in several jigsaw pieces.

I can send you a sample, if you could guide me how to attach images to a message.

 

Kind regards.

 

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helppleh
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Photosmart 5520 Scan

Hi,

Many thanks for your reply.

I have installed updates a few days ago.

I am putting a photo print on the scanner bed, to scan to my desktop.

In HP Utility I enable 'Scan to Computer'. In 'Edit Scan Tasks' highlight 'Photo (JPEG)', and in 'Edit' select 'Photos, Graphics, Etc'  in 'Presets'; 'JPEG' in 'Output Type'; and 'Desktop' in 'Scan To'.

In 'Show Details' from the dropdown menus for each item the following are preselected :

'Picture' in 'Type'; 'Source' is greyed off, but flatbed is showing; 'Portrait' in 'Orientation'; 'Color' in 'Mode'; '200ppi' in 'Resolution'; 'Item Bounds' in 'Crop To'; 'Optimize for scanning speed' in 'More Options'.

 

When I click on 'Test' in 'Utility' or 'Scan' in 'Easy Scan' the photo is sent to my desktop in several jigsaw pieces.

I can send you a sample, if you could guide me how to attach images to a message.

 

Kind regards.

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HP Support Agent
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Hi @helppleh

 

While replying, you'll see an attach icon at the bottom left corner (below the problem description box).

Asmita
I am an HP Employee

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helppleh
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Photosmart 5520 Scan

Hi,

Many thanks for your reply.

I have installed updates a few days ago.

I am putting a photo print on the scanner bed, to scan to my desktop.

In HP Utility I enable 'Scan to Computer'. In 'Edit Scan Tasks' highlight 'Photo (JPEG)', and in 'Edit' select 'Photos, Graphics, Etc'  in 'Presets'; 'JPEG' in 'Output Type'; and 'Desktop' in 'Scan To'.

In 'Show Details' from the dropdown menus for each item the following are preselected :

'Picture' in 'Type'; 'Source' is greyed off, but flatbed is showing; 'Portrait' in 'Orientation'; 'Color' in 'Mode'; '200ppi' in 'Resolution'; 'Item Bounds' in 'Crop To'; 'Optimize for scanning speed' in 'More Options'.

 

When I click on 'Test' in 'Utility' or 'Scan' in 'Easy Scan' the photo is sent to my desktop in several jigsaw pieces.

I have attached requested images.

 

Scan 2019-11-21 19.29.01 1.jpgScan 2019-11-21 19.29.01.jpgScan 2019-11-21 19.29.01 2.jpgKind regards.

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HP Support Agent
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@helppleh

 

Thanks for the detailed description.

 

On HP Utility change the ‘Crop To’ setting from ‘Item Bounds’ to ‘None’.

 

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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helppleh
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Thanks for your reply.

 

Before recently downloading software updates, I was able to scan photo prints  to 'Photos' as .jpg using 'Item Bounds' in 'Crop To'.

 

I am no longer able to do this, and instead get the scanned photo print in several separate bits, as attached in my previous email.

 

Following your instructions I have set 'Crop To' to 'None',

 

Also, in HP Utility I have selected 'Photo (JPEG), and in HP Easyscan I have selected 'Photos, Graphics, Etc'

 

I do get a complete scan of the photo print, but it is set in a small corner of an A4 size scan. See attached.

 

With your help, I want to get back to a scan just to the bounds of the photo print, which I can then drag into Photos as a .jpgScan 2019-11-27 10.52.37.jpg

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HP Support Agent
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@helppleh

 

Try using the Apple Image Capture. 

Make sure they change ‘Auto Selection’ to off.

Image Capture may be on setting  ‘Detect Separate Item’ by default which would cause this type of issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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helppleh
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Message 10 of 13
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Hi,

 

Thanks for your advice.

 

I explored Apple Image Capture, and can now get complete scans of both documents and photos using Utility and Easy Scan from my desktop.

 

 

I use the same selections in HP Utility (below) for both documents and photo prints, but in HP Easy Scan I choose either 'Photos, Graphics, etc' or 'Documents' from the 'Presets' drop-down menu at the top of the window, depending on the item to be scanned.

 

1.png1

 

However, if I use Scan from the touch screen on the front of the Photosmart 5520 itself, although I can get a complete scan of a photo print or a document, if a document has an image in the body of the text, the only thing that is scanned is the image.

 

Also, although I select 'Desktop' in 'Scan To', the scanned image is always only sent to the Easy Scan window.

 

Thanks for your help so far, and I hope you can resolve the remaining issues.

 

Regards helppleh

 

 

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