Photosmart 7520 Scanning Problem

[gfkoehler]

When I Scan to Email in my Photosmart 7520 all-in-one printer, I get the message, "Unable to connect to web services.  Confirm internet access and try again."

I have confirmed internet access.  I can print remotely using the HP ePrint service, and when I entered my email address in the list of emails to scan to, the printer sent me an email with my PIN.  I don't understand why the printer says it is unable to connect to web services when I think it is clearly using web services.

Is there some setting on the printer I need to change?

[garytech1]

I understand you are getting unable to connect to server error message on your printer. I would first unplug router and printer for about 1 minute. I would plug router up first then printer. I would try again to complete scan.  If unsuccessful then complete steps below.  Let me know how it goes.

1. Obtain your printer's IP address

a. This can be done by pressing the wireless icon on printer.

2. Enter the printer's IP address in a browser.

3. Select the network tab at the top of the page.

4. On the left select networking.

5. Select Network Address (IP)

6. Select Manual DNS Server

a. Manual Preferred DNS should read 8.8.8.8

b. Alternate DNS Server should read. 8.8.4.4

7. Select apply you might get a warning just select okay.

[gfkoehler]

I'm sorry but these suggestions didn't work.

I recycled power on everything and left it off for a good 10 minutes.  Problem persisted.

When I tried the second suggestion, I had to enter the digits into the preferred and alternate DNS server addresses.  (The fields were blank when the window first came up.)  It didn't seem to be a problem; I didn't get any warning when I clicked Apply, and the message, "These changes have been updated successfully" appeared.  The problem still exists.

Incidentally, after I did the above, I entered a new email address into the printer.  It successfully emailed me a PIN for that new address.  When I try to scan to that email address, I still get the message, "Unable to connect to web services.  Confirm internet access and try again."

[garytech1]

@gfkoehler

Can you use any other app on the front panel of your printer?  Do you get the same message unable to connect to web service no matter what app you use?

[gfkoehler]

Yes, I can use apps.  I don't get the same message.

[garytech1]

I understand what's going on I actually went and took a look at that printer here and I ran into the same issue that you did.   There are two ways to access the scan to email app on your printer.   If you go to the printer and select scan and  then select email you will get that error message.  The best way to access the app is to actually log into your ePrint account and add the scan to email app to your printer.  Once you add the app to your printer go to your apps on the front panel and you should see scan to email.

Let me know how it goes or if you have any further questions.

[gfkoehler]

I'm sorry garytech1 but this didn't work either.  I went to the HP ePrint center, found the Scan to Email app, and downloaded to my printer.  I got a green checkmark with the message, "Added to Printer".  I went to the printer, found the icon for that app and ran it.  I got the exact same message:  "Unable to connect to web services.  Confirm internet access and try again."

[garytech1 · Accepted solution]

The next step I will send a private message via the forum inbox.

[gfkoehler]

Thank you very much garytech1.  The solution you sent me worked beautifully!  My problem is solved.

[akuffy]

Hi Guys,

I have the same issue what gfkoehler had with his 7520 printer. I can not print to my e-mail address and I get the same error message. Every other application works on my printer. I have already tried all of the options what garytech1 suggested and the issue is not solved. Please garytech1 send me the same private message what solved gfkoehler's problem. Thank you.