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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-25-2013 06:43 AM

HP Recommended

Hi jjwork,

 

Please check your forum inbox. 

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‎09-25-2013 02:24 PM

HP Recommended

Hi Gary,

 

thank you for the tips. I hit an issue with the process.

 

I followed all the steps and saw the correct screen prompts as described.

 

However, the unit did not automatically shutdown.

 

I have now pressed the power button manually and the system screen is locked on the "shutting down" screen for the last 1 hour. The blue circle above the shutting down is still moving around.

 

I am reluctant to power it off manually - but I don't hink there is any option..

 

Can you guide me as to what I should do please?

 

All the best

 

Jason

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‎09-25-2013 02:26 PM

HP Recommended

Hi jjwork,

 

Thanks for the reply.  If the screen is stuck on powering down.  Just unplug the printer.

 

 

 

Let me know how it goes. 

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‎09-26-2013 06:49 PM

HP Recommended

Hi Gary,

 

Yes this fixed it for all of my computers. The only one that had an issue was a Windows 7 Ultimate 64bit running as a Vm under Hyper-V.

 

All the others were fine.

 

Thanks again !

 

J

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‎09-26-2013 08:19 PM

HP Recommended

Hi jjwork,

 

Great glad it worked!

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‎09-30-2013 06:37 PM

HP Recommended

Hi Garytech,

 

I am having the same problem with my HP Photosmart 7520.  I am getting the message "Unable to connect to Web Services."  I tried all the other steps but it didn't work.  Will you please send me the private message with the solution?

 

Thanks.

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‎09-30-2013 08:27 PM

HP Recommended

Same problem as everyone else on this board. Can't scan to email.  Oh Master Gary, can you pretty please send me the double-secret solution?  Can you also please advise HP engineers to please build printers that actually work??

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‎10-01-2013 09:43 AM

HP Recommended

Hi EdDallas,

 

Please check your forum inbox. 

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‎10-01-2013 09:44 AM

HP Recommended

Hi lrobiner,

 

Please check your forum inbox. 

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‎10-02-2013 09:58 PM

HP Recommended

Hi Gary - 

 

I'm having the same problem as everyone else on the thread. I've tried the steps you suggested. Can you message me the reset steps?

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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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