Poor copy contrast on hand written carbonless document (copy too light)

[danthe88]

Hello, recently I bought this AIO for my small company. During my work, I often have a need to copy carbonless documents that have hand written fields on it. However, if I copy carbonless document, hand-written content is almost invisible on the copy (content is too light). I have tried adjusting contrast, changing document type, upgrading firmware, but nothing helped. Changing density helps  a little, but it is far from good, and it consumes a lot of toner.

I also have M1212nf AIO, which make copies of these  documents perfectly,even darker than on original document, but it is old and often produces paper jams, so that was the reason to buy this new printer.

Do you have any solution, did you maybe had previous reports on this issue?

[danthe88]

no help?

[Resolv_S · Accepted solution]

Hi@danthe88,

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lighter copies while copying. Is that right?

Thank you for sharing the issue details. I would like to help you.

I recommend you try the steps using the link below and check if that helps.

http://hp.care/2fmvQ6m

Hope this helps. Let me know for more.

Happy posting.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

[danthe88]

LOL, generic answer... 

never mind, I have returned this device, and bought different brand.

HP never again, your service network is very poor here.