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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-22-2020 09:24 AM

HP Recommended
Product: Envy 5055
Operating System: Chrome OS

USing Envy with Dell Chromebook. My copies and scans are coming out with a much smaller display. How do get normal size prints?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2020 10:10 AM

HP Recommended

@WxChaser, Welcome to the HP Support Community!

 

On the printer, go to Copy > Settings(gear icon) > Resize > Choose as required.

Alternatively, on the same menu, scroll down to Restore factory defaults > yes.

 

Now, try to make a copy on the printer and check if the issue persists.

 

To know how to scan from a Chromebook, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-26-2020 10:10 AM

HP Recommended

@WxChaser, Welcome to the HP Support Community!

 

On the printer, go to Copy > Settings(gear icon) > Resize > Choose as required.

Alternatively, on the same menu, scroll down to Restore factory defaults > yes.

 

Now, try to make a copy on the printer and check if the issue persists.

 

To know how to scan from a Chromebook, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎06-26-2020 11:14 AM

HP Recommended

Appreciate. Pointed me in the right direction. Solution was right in front of me. Excellent response

Was this reply helpful? Yes No

‎06-26-2020 11:30 AM

HP Recommended

@WxChaser

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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