Printer 8710

[Lewie56]

I’m trying to copy a photo.  I’m choosing 4x6 paper option. Photo paper is loaded correctly.   Photo I’m trying to copy is loaded correctly.   I’m wanting to copy a 4x6 photo to a 4x6 photo paper.  It keeps printing wallet size.  I’ve always been able to do this correctly before.  Why is is not doing correct size?   

[Kumar0307]

@Lewie56, Welcome to the HP Support Community!

Are you trying to make a copy from the flatbed glass?

Let us try these steps to resolve this issue:

On the printer screen, go to Copy > Settings(gear icon) > Resize > Actual. Try making a copy.

Resize: Select the size of the image of the photo or document that you want to copy.

• Actual: Make a copy that is the same size as the original. The margins of the copied image might be clipped.

• Fit to page: Make a copy that is centered with a white border around the edges. The resized image is either enlarged or reduced to fit the size of the selected output paper.

  The 2-sided copy option does not work if the Fit to page option is selected.

• Custom: Increase the size of the image by selecting values greater than 100% or reduce the image size by selecting values less than 100%.

Refer to this document to check if the photo paper is loaded correctly -  Loading Paper, Envelopes

For more info, refer to -How to Make Copies

Hope this helps! Keep me posted. 

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