Printer Error

[Tom771771]

I have this error message:  There is a problem with the printer.  Turn the printer off, and then on.

I have tried this several times and have looked at the manual.  Virtual Help is down, therefore I cannot get a case # in order to reach a real person.  Has anyone seen this error message before?  What was the fix?  Thanks!!

[TEJ1602]

@Tom771771, Welcome to HP Support Community!

I see that the printer is in an error state and I appreciate your efforts in trying to resolve the issue. Follow the steps below-

Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

If the error message persists, continue to the next step.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement.

To confirm your warranty status, go to the HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted. 

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