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‎06-17-2019 03:54 PM

HP Recommended
Product: Officejet Enterprise Color MFP X585
Operating System: Microsoft Windows 10 (64-bit)

The printer is displaying an error message for a printer jam but I've looked in the left side where it opens up and everywhere else for a paper jam but there's none. When it tries to collect the paper from the tray it creates a sound like a fast zipping noise and then displays the error message. I've looked everywhere on here and google for a solution so I don't have to resort to having to purchase a new one, but I have not found anything that would help me in any way. Has anyone experienced the same problem? Your help would be much appreciated. Thank you,

1 REPLY 1

‎06-18-2019 10:20 AM

HP Recommended

its possible there could be an obstruction in the pick up assembly area, near the pick up roller.  try removing the tray and looking in there with a flash light.  There is also a chance the assembly itself could be defective, or the roller might need to be cleaned/replaced.  sometimes you can get weird noises from worn our rollers. 

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