06-17-2019 03:54 PM
The printer is displaying an error message for a printer jam but I've looked in the left side where it opens up and everywhere else for a paper jam but there's none. When it tries to collect the paper from the tray it creates a sound like a fast zipping noise and then displays the error message. I've looked everywhere on here and google for a solution so I don't have to resort to having to purchase a new one, but I have not found anything that would help me in any way. Has anyone experienced the same problem? Your help would be much appreciated. Thank you,
06-18-2019 10:20 AM
its possible there could be an obstruction in the pick up assembly area, near the pick up roller. try removing the tray and looking in there with a flash light. There is also a chance the assembly itself could be defective, or the roller might need to be cleaned/replaced. sometimes you can get weird noises from worn our rollers.