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Solved!

Printer Sending JPG instead of PDF for some documents

HP Recommended
OfficeJet Pro 9025
macOS 10.15 Catalina

I was scanning a number of documents this morning and I found it odd that one of them (the longest one, at 23 pages) would not save as a PDF from the scanner, but all of the others are PDF'd just fine. Is there a page limit on how big a PDF can be? I've never experienced this before. And I'm using the exact same Smart Task for all of the documents: Scan from device to Dropbox. I can't find any settings or help that can explain why this would happen. Thanks in advance for any help.

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HP Support Agent
HP Support Agent
5,770 5,741 342 379
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HP Recommended

Hi @chris111111,

 

I'd like to help!

 

If you have enabled scan to text, OCR is not supported for existing PDF files in a Smart Task

 

Refer to HP Smart: Use Smart Tasks

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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I figured out what the issues was. My default DPI is set to 300. In order to get a 23-page document to save as a PDF, I had to lower the DPI setting. I tried 150 and then it worked as expected. I don't know if this is documented anywhere, but if you're having this issue, try reducing the image quality and it might work.

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HP Support Agent
HP Support Agent
5,770 5,741 342 379
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That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

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