Printer Sending JPG instead of PDF for some documents

[chris111111]

I was scanning a number of documents this morning and I found it odd that one of them (the longest one, at 23 pages) would not save as a PDF from the scanner, but all of the others are PDF'd just fine. Is there a page limit on how big a PDF can be? I've never experienced this before. And I'm using the exact same Smart Task for all of the documents: Scan from device to Dropbox. I can't find any settings or help that can explain why this would happen. Thanks in advance for any help.

[Jay_G24]

Hi @chris111111,

I'd like to help!

If you have enabled scan to text, OCR is not supported for existing PDF files in a Smart Task

Refer to HP Smart: Use Smart Tasks

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[chris111111 · Accepted solution]

I figured out what the issues was. My default DPI is set to 300. In order to get a 23-page document to save as a PDF, I had to lower the DPI setting. I tried 150 and then it worked as expected. I don't know if this is documented anywhere, but if you're having this issue, try reducing the image quality and it might work.

[Jay_G24]

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!