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‎06-12-2019 01:20 PM

HP Recommended

My Office Jet 4650 message says No Computer Found to scan. However I am able to access internet and also print messages from my inbox. What to do?  I have not had this particular problem with scanning before. 

1 REPLY 1

‎06-14-2019 05:12 PM

HP Recommended

@NonnaVava

Welcome to the HP Community

 

Could you please help me with the operating system of the computer?

Is the copy working fine?

 

In the meantime, while you answer the above I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-officejet-4650-all-in-one-printer-series/5447930/document/c0...

 

Restart the printer.

 

Keep me posted.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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