Printer failure

[momteresa]

My printer has an error message: There is a problem with the printer of print system. Turn the printer off, then on. if you continue to get this message contact HP.  0x6100004a

I can't print/scan and it won't turn off unless I unplug it and then it tells me not to unplug it to turn it off

[Raj1788]

@momteresa

Welcome to the HP Support Community

If the error message includes an error code such as '0x610000f6' or '0x61xxxxxx' (where each x can be any letter or number), there is an issue with the carriage.

Step 1: Reset the printer

Reset the printing mechanism.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists Click on this link: https://support.hp.com/in-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/documen... and follow Step 2: Clear jammed paper from the printer under The 'Printer Failure' message includes an error code such as 0x610000f6.

Keep me posted, how it goes!

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Have a great day!

Cheers:)