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‎02-23-2020 01:00 PM

HP Recommended
Product: HP Office Jet 4500
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Office Jet 4500 and after unplugging the printer, for over 30 seconds, several times and changing out the cartridges, I continue to receive a message display of "incompatible cartridge or cartridge jam." I have also turned it off and on multiple times, but I continue to get the same results. Please let me know what I need to do to make this printer work.

Thank you,

Acey02

1 REPLY 1

‎02-26-2020 05:57 AM

HP Recommended

@Acey02, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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