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‎06-21-2020 02:27 PM

HP Recommended
Product: Hp deskjet 2620
Operating System: Microsoft Windows 8.1 (64-bit)

When I go to print the paper is taken in wonky on right hand side and won't print?

 

I have cleaned it etc and made sure it is dust free. I hardly print anything and has had very low usage. I have tried to do a test page and now it takes the paper in almost straight but then stops. I am printing wireless 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2020 03:30 AM

HP Recommended

@Ladyk74, Welcome to HP Support Community!

 

If you have already performed the steps from the document E4 Error (Paper Jam) and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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4 REPLIES 4

‎06-25-2020 03:30 AM

HP Recommended

@Ladyk74, Welcome to HP Support Community!

 

If you have already performed the steps from the document E4 Error (Paper Jam) and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎06-27-2020 08:25 AM

HP Recommended

oh dear, is there anything i can do at home to try and fix it?

 

Could i uninstall it and put it back on?

 

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‎06-27-2020 11:10 AM

HP Recommended

@Ladyk74

 

I wish I could help, but the steps provided in the document are the only ones we can try.

 

Thanks for understanding!

TEJ1602
I am an HP Employee

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‎06-27-2020 11:21 AM

HP Recommended

ok - thank you

 

The printer is now working again

 

I uninstalled it and put it back on.

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