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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-08-2020 10:36 PM

HP Recommended
Product: LaserJet Pro MFP M428fdw
Operating System: Microsoft Windows 10 (32-bit)

Hello,

I had a computer guy set-up my new printer to my new HP computer and I cannot seem to fix the scan settings and network settings.

Issues:

All scans come in as a JPG. I need all PDF's.

When I tried to play about with this the windows fax and scan app is scanning in the docs and not allowing me to change this. - - So I need to know how to update this so HP Smart app is the default for my scanning, then make sure scans are done as PDFs

- Is there a timer set on the printer so it automatically disconnects from the WIFI? It never seems to stay connected to the wifi longer than 10-20 minutes. Since purchasing it I ALWAYS have to turn off and back on to connect. A pain!

 

Thank you in advance for all help!

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