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Printer paper drawer open

HP Recommended
HP envy 5030
Mac OS X 10.9 Mavericks

Message on printer paper drawer open

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@TonyY60

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Check for obstructions that prevent the input tray from closing

  1. Press the Power button to turn off the printer.

  2. Grasp the handle on the input tray, and then pull the tray toward you to open it.

    Figure : Pull to open the paper tray

    Image: Pull to open the paper tray
  3. Remove any loose sheets of paper from the input tray or any paper that blocks the photo tray.

  4. Remove the output tray, and then set it aside.

    Figure : Remove the output tray

    Image: Remove the output tray
  5. Turn the printer onto its right side so you can access its underside.

  6. Check the gap where the input tray was. Remove any loose paper or other obstructions in the gap. If any paper is jammed inside the gap, grasp the paper with both hands, and then pull the paper slowly but firmly toward you to remove it. Gently remove any jammed paper and bits of torn paper.

    Figure : Turn the printer onto its right side, and then remove any obstructions

    Image: Turn the printer onto its right side,  and then remove any obstructions
       CAUTION: 

    Remove paper from the gap as carefully as possible. If any torn pieces of paper remain inside the printer, a paper jam is likely to occur, which could damage the print mechanism.

  7. Turn the printer back over to its normal position, and then reinsert the input tray, pushing it into the printer until it locks into place.

    Figure : Push in the paper tray

    Image: Push in the paper tray
    NOTE: 

    The tray clicks into place when it is completely closed, and the printer makes noise.

  8. Grasp the output tray by the sides, and then replace the output tray with the input tray.

  9. Press the Power button to turn on the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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