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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-29-2020 07:17 AM

HP Recommended
Product: HP Officejet Pro 6968

While I can print with no issues, my printer status is unknown, I can't see ink levels, and I can't scan.  I uninstalled and reinstalled the printer but am still having the same problem. Working from home and I really, really need the scan function.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2020 08:55 AM

HP Recommended

Hi,

Search for HP Smart, right-click HP Smart and select App Settings, then press Uninstall.

 

Reinstall the HP Smart from the MS Store and check for any difference:

https://support.hp.com/us-en/document/c04675142

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-29-2020 08:55 AM

HP Recommended

Hi,

Search for HP Smart, right-click HP Smart and select App Settings, then press Uninstall.

 

Reinstall the HP Smart from the MS Store and check for any difference:

https://support.hp.com/us-en/document/c04675142

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-29-2020 11:30 AM

HP Recommended

That did the trick - thank you so much!!!

Was this reply helpful? Yes No
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