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Student
Posts: 1
Member Since: ‎09-13-2017
Message 1 of 2 (45 Views)

Printer stuck on envelope. I followed directions to have select factory default, printer is not

Product Name: HP officeJet Pro 6835
Operating System: Microsoft Windows 8 (32-bit)

 

Printer is stuck on envelope.   I followed directions to fix problems several times to no avail.  At one point, direction requested I select reset to factory default, now printer is not working, unable to scan.  Will you please help me?

 

 

 

 

 

 

 

 

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Provost
Posts: 18,920
Member Since: ‎01-03-2011
Message 2 of 2 (36 Views)

Re: Printer stuck on envelope. I followed directions to have select factory default, printer is not

Hi,

Open and close the input paper tray, then tap Change / Modify and set the paper size and type as required.

 

Please let me know of any further problem if there is,

Shlomi

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