COVID-19: Community support for issues with your home office or remote working and learning
New printer. Will not scan. Printing is no problem.
When trying to scan "Please turn printer off and then on again", this doesn´t help.
Welcome to the HP Support Community. I'd be happy to help you with the scanning issue.
To better assist you - Does the copy works?
While you respond to that, let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Have a great day!
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Asmita I am an HP Employee
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