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Printer will not scan.

HP ENVY 7134

New printer. Will not scan. Printing is no problem.

When trying to scan "Please turn printer off and then on again", this doesn´t help.

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Printer will not scan.

Hi @DE61968


Welcome to the HP Support Community. I'd be happy to help you with the scanning issue. 


To better assist you - Does the copy works? 


While you respond to that, let's try these steps -


1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.


Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware


Have a great day! 


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