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‎02-10-2019 12:58 PM

HP Recommended
Product: hp pavilion
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy 7640 will not print because it tells me you have to connect to web service  and i can not connect to the web service? So every time I try to print something a measage comes up and says : Connect printer  Cannot print . Connect printer to update HP Instant Ink status.I try to connect and it tells me there is server problem.The printer could not connect to web services, try again later  How do i get this fixed so i can print again?

1 REPLY 1

‎02-11-2019 04:41 AM

HP Recommended

@Maknanni

 

Greetings and Welcome to the HP Support Community. 

 

Don't worry, I'm here to help!

 

Let's try these steps -

 

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.


If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

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